Reservation Policy

To book your Canopy Tour and save 15% off the regular price, please use our secure online booking system.

Groups of 20 or more receive a 20% discount. From Canada and the US, please contact us at 011 52 (322) 223-0504, 1-619-955-6993, call toll-free 1-(800)-396-9168 or email us at info@canopytours-vallarta.com. In order to maintain our commitment to all our guests, Los Veranos Canopy Tour operates the following cancellation policy:

  • Cruiseship passengers will receive a full refund if the ship does not arrive to port, no port-no-pay.
  • 48 hours or more prior to excursion date: 100% refund.
  • 24 hours prior to excursion date: we will accept date changes but no refunds.
  • Refunds will not be given to no shows or late arrivals.

There is no charge to change the date of your reservation if you notify us more than 48 hours prior to your tour. This can be done by calling us, from Canada and the US at 011 52 (322) 223-0504, 1-619-955-6993 or call toll-free at 1-(800)-396-9168. You may leave a message at our toll-free number, just remember to leave a number we can reach you at. All changes are subject to availability.

We are happy to help in any way we can. Please do not hesitate to contact us with any questions or comments.

Our phone lines are open Monday through Friday from 8 am to 8 pm CST, Saturday and Sunday from 9 am to 5 pm CST. If you are unable to contact us during office hours, please send an email with your questions or comments to info@canopytours-vallarta.com. We’ll get back to you as soon as possible.